What outside items are not permitted inside Ridgefield Playhouse?
Outside food and beverages are not permitted. There are beverage and snack options available in the lobby. If you need access to a health-related item, please make our security team aware as you approach our doors, and we will provide reasonable accommodation. Ridgefield Playhouse does not allow Sharp objects of any kind , Explosives / projectiles , Illegal substances of any kind, and/or drug paraphernalia, Prescription drugs not in original containers, Go Pros, Flyers /stickers /posters, Water guns / misters/ bubble guns, Items that can be used to disturb the peace or inflict harm, Helmets, Totems /flags /or poles,
Inflatable furniture or balls etc., Paint , spray paint, Aerosol cans of any kind,
Skateboards, rollerblades , roller skates , Camelbaks or similar, Fireworks, Glow sticks, Frisbees, Hula hoops, Glass in any form , Sage, incense, herbs used for smudging, Large chains, including on wallets, Metal spikes including those on apparel, belts etc, Drones or other similar flying device, Animals (service animals allowed with proper credentials)
What is your policy on taking photos, videos, or audio recordings during a performance?
Photo/Video/Audio policies vary by event. Generally, cell phones are allowed in the venue unless otherwise stipulated. Patrons are not permitted to bring or use professional photography equipment in the venue. Please understand that while some shows will encourage photography/video, it may be expressly prohibited at others. We aim to let our patrons know of restrictions ahead of time, but policies are subject to change.
What is your re-entry policy?
To ensure the safety and security of our guests, we enforce a strict no re-entry policy. If you need to step outside for any reason, you can use our outdoor patio.
Is there parking available?
As part of the Venus Complex, Ridgefield Playhouse offers free parking at our facility on a first-come first-served basis. There are also municipal parking areas within walking distance of our venue, which are free for patron use. Access for people with disabilities is available throughout the Playhouse for audience members and performers. Please call the box office at 203-438-5795 to specify your needs.
Where do I pick up will call tickets?
Tickets held at Will Call can be picked up anytime during box office hours or within the hour before an event starts. Please note, only the purchaser is authorized to pick up tickets. Please have your ID ready.
Can my mobile tickets be scanned from my phone?
Yes, mobile tickets can be scanned from your mobile device. Please have them ready upon check-in.
When does your lobby open before a show?
Doors to our venue usually open one hour before the start time of an event (for example, the lobby would open at 7pm for an 8pm show). Please understand that this timing is subject to change.
Do you serve food and beverages at Ridgefield Playhouse?
Ridgefield Playhouse offers various concessions options including popcorn, chips, candy, and cookies. Beverages include water, sodas, seltzers, teas and coffee. Our concessions stand takes cash and all major credit cards. Outside food or drink is prohibited.
Do you sell alcohol at Ridgefield Playhouse?
Ridgefield Playhouse offers a wide variety of alcoholic beverages for purchase during your visit to our venue. A valid and current driver’s license or state ID card is required to purchase alcohol, and patrons are required to show ID each time they purchase. Patrons are not allowed to bring any outside alcoholic beverages into the venue.
Can I bring outside food and drink to Ridgefield Playhouse?
Outside food and beverages are not permitted. There are beverage and snack options available in the lobby. If you need access to a health-related item, please make our security team aware as you approach our doors, and we will provide reasonable accommodation.
Does Ridgefield Playhouse have an ATM?
Ridgefield Playhouse does have an ATM machine in house, courtesy of Fairfield County Bank.
What are your box office hours?
Our box office is open Monday-Friday, 9am-5pm, and Saturdays 12pm-4pm. The box office is open one hour prior to any event. Holidays may affect these hours.
How can I purchase tickets to Ridgefield Playhouse events?
Tickets may be purchased online through our website (www.ridgefieldplayhouse.org) or through our box office by calling 203-438-5795. Please note, Ridgefield Playhouse does not honor any tickets bought through a third-party website. For more information, see our Terms of Use.
Is Ridgefield Playhouse ADA accessible? How can I purchase an ADA ticket?
Ridgefield Playhouse is ADA accessible. If you require special accommodations, please call the Box Office at 203-438-5795 to specify your needs.
Can I transfer my tickets to someone else?
To transfer ticket ownership, please call the box office during business hours at 203-438-5795.
Do you sell Ridgefield Playhouse Gift Cards?
We do! To purchase a gift card, please call our box office at 203-438-5795. Gift cards to Ridgefield Playhouse may be used for ticket purchases only and are not valid at bar or concessions.
How can I become a Ridgefield Playhouse Member?
Thank you for considering becoming a Member. Membership can be purchased online or through our box office at 203-438-5795. Perks of membership vary by level, but all members enjoy access to member presale, a welcome package, and the ability to exchange tickets. For more information, please visit our Member Page.
When are new shows announced?
New shows are typically announced every Tuesday at 10am, at which time Member Presale is open (for more information on Membership, please see our Member Page). Shows usually go on sale to the public at 10am on Fridays. Please note, due to holidays or specific tour requirements, we will occasionally have an unusual announce/on-sale schedule.
What is your refund policy?
There are no refunds or exchanges for non-members. Ridgefield Playhouse is a 501(c)(3) Non-Profit Organization. If you are a ticket holder unable to attend an event, Ridgefield Playhouse will accept the tickets back as a tax-deductible donation up until the start time of the said ticketed event. Patrons who donate tickets will receive a tax-deductible receipt confirming the donation. For more information, see our Terms of Use.
Can I rent Ridgefield Playhouse?
Ridgefield Playhouse is available to rent for your film screenings, parties, corporate events, and more. Please see our Rentals Page or contact rentals@ridgefieldplayhouse.org for more information.